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Great BBQ

So much better than my WeberQ, love it!

Beautiful product, lucky to have come across it.

I was looking for two things in a new BBQ, one I wanted heat, I’ve had Weber Family Q for the last 10 years and it was never hot enough to be a proper BBQ. Two, I wanted one that was wall mounted so I could keep the tiles beneath clean and open up some space. The Space Grill is a very very impressive bit of kit, the build is excellent, the design is so well thought it and the burners are HOT! This is a proper grill and the bonus is it folds away so beautifully. It is such a pleasure to own, my Dad, who gave me a hand mounting, will now be purchasing one he was so impressed by the quality. Last but not least, great to support an Australian company that really delivered a top end product.

Easy, Fast, Efficient and Great Looking

Product delivered on time. Read the installation guide, went to hardware store for wall plugs and screws....BAM....in no time....it was installed, firmly.
Done BBQ for 6 on the same day.....food cooked well. After use, easy cleaning, and fold back within seconds. When folded away, it actually look good hanging on the wall...like a piece of art. LOVE IT...and will surely recommend to whoever need a space saving BBQ set.

What a bbq

For some unknown reason I like to change my bbq very few years. I do donate them and have to say they are almost like new too. This one will die with me. I love it. What took me so long to buy it?

Exactly what I wanted

The SpaceGrill is awesome. Easy to clean, packs away neatly and cooks an awesome steak with good, even heat. It is a very solid unit that I would thoroughly recommend you get yourself one. The service from SpaceGrill is exceptional too

register your 5yr warranty online

To make the process of registering your warranty as easy as possible, we have created a simple online form. Complete the form below and we will provide you with a 5 year warranty. T's & C's can be found below.

Space Grill Returns Policy

To assist you, we have set out below a return policy for purchases made through our online store.

Please note:

  • Your original space Grill receipt is the best form of proof of purchase
  • Refunds will be issued using your original payment method
  • Refunds will not be provided for the purchase of gift cards
  • Gift cards are not redeemable for cash

Please return any and all accessories and manuals supplied with product.

 

Please retain your receipt

In order to obtain a refund, exchange or to repair a product that you purchased from the Space Grill online store, you must have clear proof of purchase.

Proof of purchase includes but is not limited to:

  • Original Space Grill receipt
  • A Space Grill invoice

Space Grill will make every effort to locate transaction receipts through our system if lost or misplaced.

*Space Grill will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount at which the product in question was purchased. Please note multiple item purchases in one transaction will limit our ability to establish proof of purchase.

 

Space Grill reserves the right to:

Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

 

Product Returns

Space Grill will accept product returns and provide you with credit (in the form of a gift card), refund or repair where:

  • The product is faulty or is not of merchantable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description
  • You can present your Space Grill receipt or other adequate proof of purchase

If the product is determined to be faulty and cannot be repaired on site, not of merchantable quality, not fit for purpose or not matching a description or sample, Space Grill will gladly offer an exchange or refund.

If you cannot present your Space Grill online store invoice or other acceptable proof of purchase, Space Grill reserves the right not to offer a refund or exchange.

No refund will be given on free items or bonus items.

 

Change of mind product returns

Space Grill offers a refund on change of mind only if:

  • You return the item within 30 days of purchase at your own expense
  • You produce your original Space Grill receipt at the time you return the item
  • It is unopened, unused, in its original condition and packaging. Complete with instruction manuals and accessories

If these requirements are not satisfied Space Grill reserves the right not to offer a credit (in the form of a gift card) or refund for change of mind returns.

 

Operating difficulties

If you are experiencing operating difficulties with any Space Grill product, please contact us directly for assistance via phone (1800 Space Grill)  or email (assistance @space-grill.com)

Your enquiry is important to us and you will receive a reply within 48 hours.

If Space Grill requests my personal information during the refund or exchange process, what do they do with the information?

At Space Grill, we dedicate a lot of our time and resources to make your shopping experience as simple as possible. In doing so, we respect and ensure that there is maximum security and privacy for all your details.

We will use your details and order information, including billing and delivery address, email address and phone number for the fulfilment of your order. This includes refunds or exchanges, where our processes are designed to comply with fraud identification.

For your protection and peace of mind, our policies and procedures ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles set out in the Commonwealth Privacy Act 1988.

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